Flower Delivery Driver Tips (Reminders) for the Ultimate Cupid Experience
This one's a little different: Vonda flies solo, the episode dropped the Monday before Valentine's Day, and it's aimed squarely at the most important person in your shop for the next 48 hours — the delivery driver. Play it in the van. In under ten minutes, it covers everything the last leg of the relay needs to remember, wrapped in one image worth keeping: in the myth, Cupid's arrows inspired love in everyone they touched. The flowers in the back of that van are the arrows. Think of yourself as Cupid.
Before you pull out of the lot
First rule: know your own shop's policies — anything the owner has told you overrides these tips. Then, if a delivery is a long haul from the shop, call ahead (or have someone call for you) to verify the address and make sure someone will be there. Nothing wastes precious holiday time like driving across town only to bring the design back. Keep a delivery list or log in the vehicle with your stops in order, and note the time of every drop-off — when a customer calls asking "have my flowers been delivered?", that log (or a timestamped photo, if your shop requires one) is gold.
Treat the flowers like a baby
Vonda's most repeatable line: flowers are fragile, so treat them like a baby. Protect them from cold, heat, wind, and rain. And just as you'd never leave a baby on the steps, don't leave flowers unattended unless you've been instructed to. If the recipient isn't home, leave a door tag — "call us when you return, we have a gift for you" — and note the time and place you left it.
What belongs in the van
Beyond your cell phone, stock a jug of water, a towel, clippers, and a few extra flowers. If a vase tips when someone cuts you off, dry it, refill it, and deliver it looking perfect. If something actually breaks, snap a photo and send it to your shop contact — they can decide whether the design comes back or whether clipping one broken blossom saves the delivery. Those spare flowers have a sweeter job too: hand one to the neighbor who agrees to accept the arrangement, the office worker who buzzes you in, or anyone who clearly needs a smile — with a business card tied on, so they remember where the happiness came from.
You are a moving billboard
Every action reflects on the shop: neat appearance, politeness, a smile — you're delivering a gift. Drive cautiously and legally (yes, speeding counts), keep the music down so you can hear what's around you, and remember what spills out when the van door opens. As a former shop owner, Vonda can vouch that the community is watching — she got the calls whenever one of her high school drivers slipped up. Communication seals it: note any special requests from the person routing your deliveries, and check in when key drops are done. Her friend Chuck texts the shop "the eagle has landed on Summit Street" after every timed delivery — find a system that works for you. And watch your fuel gauge; you're covering a lot of ground.
The final step of the whole team's work
Here's the perspective shift: a teammate took the order with its special request, a designer created the piece, and the driver executes the final step. Many customers have never set foot in the shop — the driver is the only physical connection between the customer, the recipient, and the business. That's a big responsibility and a genuine privilege: you get to spread the joy. Absorb the smiles you receive, collect the positive energy, and pass it on.
Key takeaways
- Call ahead on distant deliveries and keep a time-stamped log of every drop — it saves return trips and answers customer calls.
- Treat flowers like a baby: shield them from the elements and never leave them unless instructed; use door tags when no one's home.
- Stock the van with water, a towel, clippers, and spare flowers — and photograph any mishap so the shop can make the call.
- You're a moving billboard: appearance, driving habits, and courtesy all reflect on the shop, and the community notices.
- The driver is the last leg of the relay and often the customer's only human contact with the shop — deliver like Cupid.
Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist